Frequently Asked Questions
Everything you need to know about cleaner air and your Jaspr experience.
How long does shipping take for my Jaspr air scrubber?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your air quality, you can return the unit in its original packaging for a full refund, minus shipping costs.
How often do I need to replace the filters?
For optimal performance, we recommend replacing the HEPA filters every 6 to 12 months, depending on the air quality and usage frequency in your environment.
Does the Jaspr air scrubber come with a warranty?
Yes, every Jaspr unit comes with a comprehensive 1-year manufacturer warranty that covers any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and interest-free installment options through Affirm.
Is the Jaspr air scrubber effective against wildfire smoke?
Absolutely. Our medical-grade HEPA filtration is specifically designed to capture fine particulate matter, including smoke, allergens, and VOCs.